Administrator | Fee Arbitration Program

Job Title: Administrator

Department: Fee Arbitration

Reports to: Director of Fee Arbitration

Location: Atlanta

Schedule: Monday–Friday, 7.5 hours per day

Classification: Full-Time/Non-Exempt

 

Statement of Purpose

The purpose of the State Bar of Georgia’s program for the arbitration of fee disputes is to provide a convenient mechanism for the resolution of disputes (1) between lawyers and clients over fees; (2) between lawyers in connection with the dissolution of a practice or the withdrawal of a lawyer from a partnership or practice; or (3) between lawyers concerning the allocation of fees earned from joint services. If the parties to such a dispute have been unable to reach an agreement between or among themselves, either side may petition the State Bar Committee on the Arbitration of Attorney Fee Disputes to arbitrate the dispute pursuant to the program’s rules. Regardless of whether a lawyer or a client initiates the filing of a petition requesting arbitration of the dispute, the petitioner must agree to be bound by the result of the arbitration. This is intended to discourage the filing of complaints that are frivolous or that seek to invoke the process simply to obtain an “advisory opinion.” If the respondent also agrees to be bound, the resulting arbitration award will be enforceable under the Georgia Arbitration Code, O.C.G.A. § 9-9-1 et seq. The primary purpose of this position is to assist the Director in all aspects of the Fee Arbitration Program.

Job Duties

  • Effectively and courteously provide petitioners on the phone with essential information about the Fee Arbitration Program process.

  • Process all new requests from the Client Assistance Program (CAP) for fee arbitration petitions and mail packets to petitioners.

  • Update clients appropriately on their case status and record it in the system.

  • Update case status according to correspondence received each day.

  • Screen new petitions either for missing information or non-compliance to requirements to be accepted according to Fee Arbitration Rules.

  • Input new cases in the database and create the paper file and digital case file.

  • File, copy, scan and upload documents in the database in a timely manner.

  • Promptly answer incoming phone calls in a courteous, professional manner.

  • Check voicemail messages direct dial line and all Fee Arbitration phone lines, and return phone calls promptly and/or mail fee arbitration petitions to new petitioners.

  • Prepare all correspondence ordered by the Director and have it ready to go before designated mailroom deadline.

  • Prepare checklist forms and award forms for hearings on Fridays.

  • Notarize award forms for hearings.

  • Set up meeting room for hearings with all documents and instruments needed for the hearings and also setting up all refreshment for arbitrators. 

  • Set up lunch for arbitrators.

  • Clean up hearing room after hearings.

  • Maintain monthly files, such as read file and petition requests file.

  • Translate all Spanish documents into English for department to understand petitioner’s requests.

  • Speak with Spanish-speaking callers.

  • Read cases for jurisdictional meeting, create case summaries, present each case to Director and make recommendations on whether to accept or decline jurisdiction of a case.

  • Open and date-stamp mail and faxes and distribute to appropriate staff to be logged and scanned.

  • Meet with petitioners or respondents at State Bar office to receive new petitions, respondent’s answers or other documents.

  • Other duties as needed under the supervision of the Director

Essential Functions of the Job

  • Basic knowledge of the legal procedures, documents and court system.

  • Must be fluent in Spanish and English—speaking, reading, writing and translation of documents.

  • Strong customer service with smooth disposition and ability to deal with problematic phone calls.

  • Strong work ethic and consciousness. 

  • Professional demeanor and appearance.

  • Excellent written and verbal communication skills.

  • Attention to detail and excellent proofreading skills.

  • Prioritize workload and meet deadlines.

  • Maintain confidentiality of all information.

  • Motivated self-starter with a strong work ethic.

  • Able to collaborate effectively with co-workers.

  • Able to accept constructive criticism.

  • Maintain a regular work schedule and be dependable.

  • Maintain a valid Georgia Notary Public commission.

  • Each employee is subject to in-person supervision and will be expected to perform their job in the

  • State Bar Atlanta office, unless managing or supporting a meeting or event that takes place away from the Atlanta office.

  • Available to provide timely and personal attention to the public and State Bar members.

  • Pass a background check.

  • Comply with State Bar policies.

Tools/Equipment

  • Computer skills including proficiency in Microsoft Word, Excel and Access.

Education, Training and Experience

  • Four-year bachelor’s degree

  • Minimum two years of general administrative experience

  • Experience in a legal environment or paralegal background is a valuable asset, but not required

  • Strong customer service and communication skills

  • Computer skills including proficiency in Microsoft Word, Excel and Access

Salary

  • Commensurate with experience and skillset

How to Apply

  • Send an email with resume attached to careers@gabar.org

  • Deadline for applications is Tuesday, July 5, 2022

  • Please type ‘Fee Arb Admin’ in the subject line of your email

  • Please include a cover letter explaining your interest in the position, summary of your work experience, at least three references and your contact information

 

Database Administrator | Information Technology

Job Title: Database Administrator

Department: Information Technology (IT)

Reports to: IT Director

Location: Atlanta

Classification: Full-Time/Exempt

 

Statement of Purpose

Information Technology and computer automation significantly contribute to the success of the State Bar of Georgia’s overall mission. The organization is committed to providing state-of-the-art technology services for our members, staff and the general public. The State Bar’s IT Department is tasked with acquiring skilled and qualified personnel that ensures those goals are achieved. The Database Administrator is an integral part of the IT Department’s ability to achieve those goals. The Database Administrator provides day-to-day support at both the server and client levels for the organization’s proprietary Microsoft SQL (iMIS-20), 4D Class Manager V16 and legacy MS Access database programs. This includes installing, diagnosing, repairing, maintaining and upgrading server and client databases to ensure optimal performance.

Job Duties

  • Performs general database maintenance tasks and addresses less complex problems immediately, while more complex issues are identified to a higher level of support.

  • Manages, monitors and maintains company databases.

  • Makes requested and approved changes, updates and modifications to database structure and data.

  • Serves as the primary contact with the organizations third-party programmers.

  • Interacts with the staff as directed, responding to routine database-related technical questions or request for information.

  • Ensures database integrity, stability and system availability.

  • Maintains database backup and recovery infrastructure.

  • Additionally, serves as an alternate senior Level 3 Desktop Technical Support Specialist.

  • Other duties as assigned.

Essential Functions of the Job

  • Knowledge of Microsoft SQL Server 2014 or comparative server database system.

  • Requires a strong technical foundation in database structure, configuration, installation and practice.

  • Must have a keen eye to detail, a strong customer-service orientation and the ability to work as part of a team.

  • Strong organizational skills.

  • Ability to handle and prioritize a voluminous workload.

Tools/Equipment

  • Knowledge of Microsoft SQL Server 2014 (or comparative) database system in a client/server environment.

  • Advanced knowledge of hardware, software and connectivity troubleshooting techniques.

Education, Training and Experience

  • Bachelor’s Degree in Information Technology, or a combination of training and experience.

  • 2-3 years of Database Administrator experience in a large client/server environment.

  • Microsoft MCSA SQL Server Database Administrator (or equivalent Oracle or IBM DB2) certification.

Salary Range

  • Commensurate with experience and skillset

How to Apply

Please follow the directions completely.

  • Send an email with resume attached to careers@gabar.org

  • Deadline for applications: Wednesday, July 11, 2022.

  • In the subject line of the email, type 'Database Admin.’

  • Please include a cover letter explaining your interest in the position, summary of your work experience, at least three references and your contact information.

 

You will receive an automated response confirming receipt of your submission. Please do not send additional inquiries; we will contact you for an interview if we feel you are a viable candidate.

 

 
 

Paralegal | Client Assistance Program

Job Title: Paralegal

Department: Client Assistance Program (CAP) of the Office of the General Counsel

Reports to: CAP Director

Location: Atlanta

Classification: Full-Time/Non-Exempt

 

Statement of Purpose

The Client Assistance Program at the State Bar of Georgia serves members of the public and the State Bar of Georgia by: (1) providing information/referrals to appropriate agencies and services, (2) facilitating communication between attorneys and their clients and (3) overseeing the resolution of certain grievances against attorneys. The primary purpose of this position is to complete all of the administrative functions necessary for CAP to assist members of the public.

Job Duties

  • Serves as support staff for the Director

  • Takes calls from the public concerning issues/problems with attorneys and determines the appropriate way to assist/route/refer the caller

  • Enters pertinent information from each call taken into the CAPlog database for tracking purposes

  • Drafts correspondence as directed

  • Assists in CAP Overview Committee meeting preparation

Essential Functions of the Job

  • Strong interpersonal skills and the ability to work well in a team environment

  • Interact with the public/complainants in a professional and respectful manner at all times

  • Proficient with Microsoft Word, Excel, PowerPoint, Outlook and internet search engines (Google, Bing, etc.)

  • Strong organizational skills/attention to detail

  • Handle and prioritize a voluminous work load

  • Working knowledge and understanding of the Georgia Rules of Professional Conduct and their application, or the ability to garner the same

  • Rudimentary understanding of various areas of the law, or the ability to garner the same

  • Work regularly within the agreed upon office hours of 7.5 hours a day

  • Comply with State Bar policies

  • Employees are subject to in-person supervision and will be expected to perform their jobs in the State Bar Atlanta office, when not assigned to work remotely.

Tools/Equipment

  • Telephone

  • Computer

  • Printer

  • Copy Machine

  • Fax Machine

  • Scanner

  • Label Maker

Education, Training and Experience

  • College degree or equivalent in administrative work experience

Salary Range

  • $40,000–$45,000

How to Apply

Please follow the directions completely.

  • Send an email with your resume attached to ogchiring@gabar.org

  • Deadline for applications: Tuesday, July 5, 2022.

  • In the subject line of the email, type ‘Paralegal/CAP.’

  • Please attach a cover letter explaining your interest in the position, your experience, your availability for an interview and the best method of contact.

 

You will receive an automated response confirming receipt of your submission. Please do not send additional inquiries; we will contact you for an interview if we feel you are a viable candidate.