Rule 12-106. Procedures.
State Bar Programs / Part XII - Consumer Assistance Program / Rule 12-106. Procedures.
Inquiries concerning State Bar members may be received by Consumer Assistance staff in writing, in person and by telephone. Consumer Assistance staff shall have the authority to contact the attorney involved and conduct other limited investigation necessary to determine if the inquiry can be resolved in an informal method either through communications with Consumer Assistance staff or by referral to other State Bar programs including but not limited to Fee Arbitration, Clients' Security Fund, Law Practice Management Program, and the Lawyer Assistance Program.
If the conduct which is the subject of the inquiry appears to violate one of the standards of conduct set forth in Part IV of the Bar Rules, Consumer Assistance staff shall have independent authority to determine whether the matter can either be resolved informally or should be referred to the Office of General Counsel for further screening under Part IV of the Bar Rules.
Consumer Assistance staff shall follow written guidelines developed and established by the Consumer Assistance Committee with the advice and counsel of the General Counsel and Executive Director of the State Bar and approved by the Executive Committee and Board of Governors of the State Bar.
Regardless of any decision made by Consumer Assistance staff, any individual shall have the right to request grievance forms and file a grievance under Part IV of the Bar Rules.
In the event a bar member who is the subject of any inquiry disagrees with the voluntary resolution recommended by Consumer Assistance staff, staff may refer the matter to the Office of General Counsel for further screening under Part IV of the Bar Rules.
GO TO Rule 12-105. Supervision.
GO TO Rule 12-107. Confidentiality of Proceedings.
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